Politique de confidentialité

Dans un souci de transparence sur la collecte et le traitement de vos données personnelles :

We want you to make informed decisions about how your Personal Data is used and processed. To support this, we apply clear methods and procedures to keep you properly informed at every stage. Where specific information is relevant to you, we will communicate it at the appropriate time. If you have any questions or need clarification on any legal limitations that may apply, please contact us at: info@vivaceessorbance.com

Personal data will only be used for the purposes specified in the Policy.

We may process your Personal Data for several purposes: to provide the website and connect you with third-party trading platforms (the "Services"), to improve the website, protect our rights and interests, support the maintenance and delivery of the Services, meet regulatory and legal obligations, and carry out administrative and business activities that facilitate access to and use of the Services.
We also process your Personal Data to better understand your preferences and needs.

To exercise your rights regarding your Personal Data:

To exercise your rights, simply contact us at any time. You may request access to your personal data, ask us to correct or delete it, restrict or stop its use for specific or general purposes, or request its transfer to you or a third party. We are committed to responding to all such requests.

Protect your personal data :

While we cannot guarantee the absolute security of your personal data, we are committed to continuously implementing robust methods and techniques to protect it.
Our privacy and security policy is comprehensive.

Scope

This Policy describes the types of Personal Data the Company collects from individuals, and how it processes, shares, and secures that data.
This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly, or through a combination of additional information we hold or can access.
"Processing" refers to any operation involving the use or collection of Personal Data, including its organisation, structuring, and storage.
Our services are intended for a general audience and are not designed for individuals under the age of 18. We do not knowingly collect information from minors, nor do we permit them to use our services. If we become aware that we hold information relating to a minor, we will delete it promptly.

2. Quelles données personnelles détenons-nous sur vous ?

Lorsque vous accédez à nos services et canaux ou visitez notre site web, nous collectons des Données Personnelles. Selon les cas, nous pouvons vous les demander directement, les collecter en analysant l'utilisation de nos services, ou les recevoir de nos partenaires tiers.

You are not required to share any personal information with the company, and there are no consequences for choosing not to do so.

You are not required to provide us with personal data. In some circumstances, you may choose not to share personal data with us — though doing so may prevent us from delivering our Services or granting you access to the website.

4. Quels types de données personnelles sommes-nous susceptibles de collecter ? Lorsque vous visitez notre site web, nous collectons les informations personnelles suivantes vous concernant :

This includes information from your online activity log, traffic data (such as IP address, access date, and access time), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal data you provide directly: any personal data you voluntarily share with us when connecting to a third-party online trading platform through our services.
Personal data you provide to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

6. Transfer of Personal Data to Third Parties

We may share Personal Data with third-party service providers that support our operations, including hosting and storage providers, IP address information services, and user experience analytics platforms.
At your request, we may also transmit certain Personal Data to third-party trading platforms. In such cases, we will share with those platforms only the Personal Data you have provided to us. Your Personal Data on those platforms will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with affiliated entities or business partners where necessary to maintain the resources required to develop and improve the products and services we offer our clients.
Where required to protect the rights or assets of third parties, we are authorised to disclose Personal Data to regulatory, local, or other official authorities.
We may also share your Personal Data with potential investors or acquirers, or with lenders of the Company or any other group entity, in connection with a proposed or completed transaction — including a transfer or disposal of assets belonging to the Company or any group entity — or in the context of a merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other group entity.

7. Cookies et services de tiers

We may work with third parties, such as advertising networks and analytics providers, that operate on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your user experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily stored on your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device for a defined period after your browser is closed. Persistent cookies allow the website to recognise you as a returning user and make it easier for you to come back.

Types de cookies :

Ils peuvent être utilisés par nous selon leur finalité :

AVIS DE SUIVI EN LIGNE
Ce service ne prend pas actuellement en charge les signaux de non-suivi.
8. La conservation de vos données personnelles

We retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, and regulatory orders.
Your information is shared with third-party trading platforms for a period of 12 months. With your consent, this sharing may continue for an additional 12 months.
We regularly review the Personal Data we hold to confirm it remains necessary for retention.

9. Transfers of Personal Data to a Third Country or International Organisation

10. Personal Data Security We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Access to your personal data is restricted to employees, agents, contractors, and third parties who have a legitimate business need to process it. They are bound by confidentiality obligations and may only process your personal data on our instructions. Where we have provided you with a password — or where you have chosen one — to access certain parts of our services, you are responsible for keeping that password confidential. Do not share your password with anyone. Data transmission over the internet is not entirely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee the security of data transmitted to our services. Any transmission is at your own risk. Once we receive your data, we apply strict procedures and security measures to prevent unauthorised access.

We have implemented appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that Personal Data will remain error-free at all times, nor can we be held liable for any indirect or incidental damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed as a result of transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where required by legal obligations or circumstances beyond our control, we may be required to disclose Personal Data to third parties, such as public authorities. We have no control over the security measures applied to your Personal Data by such third parties in those circumstances.
Personal Data cannot be transmitted over the internet with absolute security. We cannot guarantee the security of Personal Data transmitted to us via the internet.

11. Hyperlinks to Third-Party Websites

This website contains links to third-party websites and applications that are not under our supervision. We are not responsible for how those websites or applications collect or process personal data, and this Policy does not apply to actions taken through them.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also advise sharing your personal data with those platforms only when necessary.

12. Changes to This Policy We may update this Policy from time to time. When we do, we will revise the date at the top of this page. For significant changes, we may also notify you directly — for example, by email or through a notice on our platform. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes take effect constitutes your acceptance of the updated Policy.

Before accessing any third-party websites or applications, we recommend reviewing their privacy policies. You should also exercise caution when sharing any personal data with them.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of your Personal Data, correct any inaccuracies, and delete any Personal Data we no longer need. You may also restrict the scope of processing applied to your Personal Data.
If you reside in the EEA, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, contact us at the email address provided below.
Right of Access
We can verify the accuracy of the Personal Data we process about you. Where applicable, you may access your Personal Data.
We will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Data will be made available in electronic format upon request.
The right of access must not adversely affect the rights and freedoms of others. If a request would prejudice another person's rights or freedoms, we may refuse or limit it.
Right to Rectification
We are authorised to correct inaccurate Personal Data. You may require that any incomplete Personal Data held about you be rectified, taking into account the purposes of the processing.
Right to Erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be deleted to comply with a legal obligation applicable to us.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, for the protection of another individual's rights, or for an important public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to retrieve and review the Personal Data you have provided to us.
You may request that your Personal Data be transmitted directly from us to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure, and must not adversely affect the rights and freedoms of others.
Right to Object
You have the right to object at any time to the processing of your Personal Data where that processing is based on our legitimate interests or those of a third party, including profiling based solely on those interests. We may continue processing only if we can demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
With regard to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals with regard to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data, as detailed in Section 13 of these terms.
We will provide the information requested under your Section 13 rights within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature and volume of requests. We will notify you of any extension and the reasons for it within the initial one-month period.
Subject to Section 13, information provided in response to your rights requests will be supplied free of charge. If a request is unfounded or excessive, including by reason of repetition, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action, or we may decline to act on the request.
If we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm it.